The AI Advantage: Unlocking Administrative Efficiency in UAE Hospitals

Hospitals worldwide face increasing pressure to deliver more procedures while managing limited resources, creating a need for innovative administrative solutions. This paper aims to explore the role of artificial intelligence (AI) in improving hospital administrative efficiency in the United Arab Emirates (UAE). AI-powered tools, such as robotic process automation (RPA), chatbots, predictive analytics, and data management systems are being applied to routine tasks including patient interfacing, billing, and intra-team coordination. Using a qualitative design, this study draws on interviews with hospital administrators and detailed institutional reports from both public and private hospitals to assess current practices and outcomes. The findings demonstrate that AI adoption leads to measurable improvements, including up to 25% cost reduction, a 30–35% decrease in administrative errors, and significant time savings in routine processes. These benefits are illustrated through performance analyses, supported by data visualization. At the same time, the paper highlights key challenges to implementation, including system integration difficulties, limited AI literacy among staff, and insufficient regulatory frameworks. The study concludes with practical recommendations for healthcare leaders on infrastructure investment, workforce training, and alignment with national digital health strategies, positioning AI as an essential component of modern hospital administration in the UAE.