The Strategic Value of Patient Satisfaction Surveys in Hospital Planning

Patient satisfaction surveys are a crucial element of hospital strategic management, offering important insights into treatment quality and the entire patient experience. The research underscores the value of patient satisfaction surveys in influencing healthcare policy, enhancing consumer involvement, and strengthening organizational performance. Research indicates that whereas worldwide systems gain advantages from standardized frameworks and policy assistance, local hospitals often encounter resource constraints in executing feedback-oriented tactics. The research finds that implementing best practices from successful foreign models may enhance hospitals' ability to provide superior, patient-centered care via informed strategic planning.