THE IMPACT OF QUALITY MANAGEMENT ON OPERATIONAL PERFORMANCE : A QUANTITATIVE STUDY ACROSS UAE

This quantitative study examines the influence of quality management practices on operational performance across multiple sectors in the United Arab Emirates (UAE). Data were collected from 30 organizational respondents using structured questionnaires. The analysis explored the relationships among quality management practices (QMP), organizational culture (OC), leadership support (LS), employee engagement (EE), and organizational productivity (OP). Regression results revealed that OC (β = 0.396, p = 0.048) and LS (β = 0.394, p = 0.034) significantly enhanced productivity, while EE (β = -0.142, p = 0.479) showed no significant effect. QMP had a positive but non-significant relationship (β = 0.138, p = 0.449). The findings support the importance of leadership and culture in driving quality outcomes and operational excellence. The study recommends continuous improvement strategies, proactive risk mitigation, and increased use of data analytics to support quality-driven performance.