Numerous services, including urban biodiversity and eco-systems, water and waste water management, sanitation, solid waste management, traffic and transportation (PMPL), energy, and climate change are offered to Pune residents by the Pune Municipal Corporation. This survey paper discusses how the smart city grievance reporting system will alter how complaints are reported in the modern day. They offer this service to every resident of Pune with sufficient care and direction, however occasionally problems arise as a result of delivering services to them. And someone, somewhere, must bring these problems to the Pune Municipal Corporation so that they may resolved their problems for the welfare of the citizens. However, the PMC must oversee a sizable portion of Pune, around 243.96 sq. km, and it is difficult for them to manage such a huge region. It's challenging to spot tiny issues at a specific site, it might cause the treatment of a specific problem to be delayed. So, the only thing left to do is to imagine if we created a project that would work with PMC and try to assist them in resolving these issues with the aid of Pune residents. The major goal of this app is to increase transparency between local government bodies and the citizen of the Pune.